03 · Hospitality UX · Operations
Aishwarya Apartment
Hospitality UX for a family-run serviced apartment in South Bengaluru: listings, booking and guest operations.
aishwaryaapartment.in ↗Context
Short stays, long stays, families and work trips under one roof.
Aishwarya Apartment is a set of serviced apartments run by my family in South Bengaluru. I manage the listings and guest relations: how the property is presented, how guests book, and how feedback reaches the people who clean and run it.
The property
Presented as it is.
Outcomes
- Overall guest satisfaction across 900+ reviews
- 95%
- Occupancy
- 90%
- Revenue growth in the first year after rate analysis
- 20%
- Guest listings managed
- 20+
From host records, May 2021 onward.
Guest journey
Before, during and after the stay.
- 01
Discover
Listings on Airbnb and the direct site, organised by stay type with real photographs of each space.
- 02
Book
Four ways to stay; enquiries by WhatsApp alongside the major booking platforms.
- 03
Stay
An on-site team introduced by name, with amenities and the house shelf set out for longer stays.
- 04
Feedback
Reviews and guest feedback are coordinated with the cleaning and on-site team.
The direct site
Booking without the back-and-forth.
- 01
Photographs first
The site opens on real photographs of the rooms, then the ways to stay.
- 02
Four ways to stay
Premium Studio, 1 BHK Flat, 2 BHK Standard and 2 BHK Premium, each with its own photographs.
- 03
Who’s coming?
A selector matches the guest to the right space.
- 04
Book
Booking and common questions on one screen, so guests can decide without a back-and-forth.
- 05
During the stay
Amenities and the house shelf for longer stays, and the on-site team introduced by name.
New studios
Eight premium studios in JP Nagar.
